Our guarantee to our customers.


One year risk-free and no hassle 100% performance guarantee. We want you to feel 100% confident in our ink and toners. That is why we provide a one year risk-free and no hassle 100% performance guarantee. If you ever have a problem with a cartridge, we will overnight you a replacement and pay for your return shipping, as long as the toner is less than 50% used. We know that no product manufacturer in the world is perfect, but we want to make sure you have perfect customer service and you always get what you are paying for, and more. If you have any issue with your cartridge please fill out the returns form below, and submit either to your client manager or to returns@terratoner.com. You will be sent a replacement cartridge as soon as the returns form is received and processed. You will then receive a shipping label--paid for by Terra Toner--to return your unused toner.

Returns form (.pdf download).